THE SUPPLIER QUALITY ASSURANCE ORGANIZATION IS COMMITTED TO PROVIDE
SUPPORT TO GOODRICH LANDING GEAR AND ITS SUPPLIERS NECESSARY TO INSURE RECEIPT OF PURCHASED
PRODUCT THAT MEETS OR EXCEEDS CUSTOMER REQUIREMENTS. OUR FOCUS WILL BE
ON PREVENTION BY WORKING WITH SUPPLIERS TO CONTINUALLY IMPROVE QUALITY
SYSTEMS AND PRODUCT.
INTRODUCTION Goodrich Landing Gear is the leading producer
of aerospace landing gear components, assemblies and associated hydraulic
systems. Our production of world class landing systems is based largely
on a network of approved purchased product suppliers located throughout
the world. These suppliers have been selected and approved based on their
ability to meet Goodrich Landing Gear's highest standards in supplier quality systems
and product. Goodrich Landing Gear approval and quality oversight of approved suppliers
is performed by the Supplier Quality Assurance (SQA) organization representing
all Goodrich Landing Gear sites including:
Cleveland, Ohio
Oakville, Ontario
Canada
Tullahoma, Tennessee
Everett, Washington
Aviation Services
Burlington, Ontario
Canada
Krosno, Poland
SUPPLIER QUALITY ASSURANCE RESPONSIBILITIES The Supplier Quality Assurance organization is responsible for effectively
and economically assuring that supplied production material complies with
all Goodrich Landing Gear, customer and regulatory requirements. The functional responsibilities
of the organization are:
Develop, implement & maintain quality policies, procedures & system
requirements for control, approval, and surveillance of suppliers.
Evaluate the quality systems & capabilities of potential suppliers
or processors for compliance to Goodrich Landing Gear requirements.
Perform oversight and control of approved suppliers & processors to
insure on-going compliance to requirements and promote continuous improvement.
Insure that supplier approvals and limitations are maintained and reported
(approved supplier/processor listings).
Provide primary liaison between Goodrich Landing Gear and suppliers on quality issues.
Perform source inspection at supplier's facility.
Develop, implement & maintain Certified Supplier and Delegated Inspection
policy, procedures, and program for purchased product.
Measure and report supplier quality performance.
Monitor corrective action & improvement plans with suppliers. Perform
reviews to insure effectiveness.
Support customer requests concerning purchased parts, supplier quality
systems, and Goodrich Landing Gear SQA policy / procedures.
Provide training for Goodrich Landing Gear and supplier personnel on purchased product
and supplier approval requirements.
Maintain supplier quality records.
SUPPLIER QUALITY ASSURANCE ORGANIZATION The SQA organization consist of Supplier Quality Manager and Supplier
Quality Representatives (SQR's).
An individual SQR is assigned to each approved supplier and processor.
The SQR is responsible to support assigned suppliers and processors to
meet Goodrich Landing Gear requirements.
Certain SQR's have been assigned as business site "SQA Focal Points".
These individuals provide SQA interface with other departments within Goodrich Landing Gear,
ensure SQA policy and procedure implementation and compliance at each site.
See organizational chart.
REQUIREMENTS FOR SUPPLIER APPROVAL The Goodrich Landing Gear requirements for a supplier quality system and the basis
for approval is contained in the document " GoodrichA-9000". This document
is contractually required through purchase order reference of the Goodrich Landing Gear
"Document 300", see below, which incorporates A-9000.
SQA will approve suppliers when requested by Goodrich Landing Gear Purchasing or Management.
Approval is generally the result of an initial survey and periodic system
audits by the SQA organization. ISO registration & approval status
with other major aerospace companies will be taken into consideration.
There are presently a total of four Goodrich Aerospace divisions that
use the A-9000 as the basis for supplier quality system requirements and
approval. Approval by Aircraft Wheels & Brakes, Aerostructures Group
or Aircraft Evacuation Systems can be used for an approval by the Landing
Gear Division. Formal approval by Goodrich Landing Gear is required.
REQUIREMENTS FOR PROCESS SOURCE APPROVAL When required, suppliers must have special processes performed by approved
sources. These sources must always be approved by Goodrich Landing Gear and must also
be approved Goodrich Landing Gear customer when required. Goodrich Landing Gear Approved Processor
Listing is "M&P-200".
SQA will approve process sources when requested by Goodrich Landing Gear Purchasing
or Management. Evaluation will not begin unless approval is required for
support of a Goodrich Landing Gear site or if a supplier initiates an approval request
through Purchasing. Approval may be denied due to present available process
support and/or economic impact of the approval process.
Approval is generally the result of an initial survey and periodic quality
system and process compliance audits by the SQA organization. Goodrich Landing Gear Material
& Process Technology Engineering will support approval activity as
required. ISO registration, approval status with other major aerospace
companies, and process approval by third party agencies will be taken into
consideration.
PRODUCT QUALITY REQUIREMENTS Goodrich Landing Gear "Document 300" and its different sub-sections provide product
quality requirements specific to the Landing Gear Division. This document
is invoked by direct reference on the purchase order. No deviation from
these requirements is permitted unless specifically authorized in writing
by the applicable purchasing agent with written concurrence of Goodrich Landing Gear
Quality Assurance. Requests for deviation should be routed through applicable
Buyer or Supplier Quality Representative.
A general overview of several of the more commonly discussed requirements
is provided below. For detailed requirements see A-9000, Document 300 and
applicable sub-sections.
Manufacturing Plans
Manufacturing plans should be maintained for all items produced per
Goodrich Landing Gear, customer, or supplier controlled designs. Unless otherwise required
by engineering specification, plans for items where Goodrich Landing Gear or its customer
controls the design and where items are 180KSI or greater, are to be submitted
through appropriate Buyer for Goodrich Landing Gear Material & Process Technology
Engineering approval prior to manufacturing. Submittal is to include heat
treat, shot peen, and NDT technique sheets. Unless otherwise required by
engineering specification, changes to manufacturing plans are to be submitted
except for allowed revisions noted below:
a) Revision of operations prior to heat-treat.
b) Routing revisions that do not move an operation's relationship to
(before or after) heat treat or routing revisions that do not involve NDT,
stress/embrittlement relief and/or processing operations.
c) Revision that incorporates engineering drawing/specification requirements
or changes.
d) Clarifications or clerical error corrections.
Product Identification
All product identification (including permanent etching) is to be clearly
legible after final surface coatings (including prime and paint) unless
specifically allowed by engineering specifications.
Identification of final product is to include inspection status (acceptance
stamp).
Part identification is to be a part of the final inspection requirements.
First Article Inspection
A First Article Inspection is to be performed on all production hardware,
reference A-9000, Section 10. Items applicable to SQAR Document 300-4,
Assemblies or Machined/Formed Detail Components and SQAR Document 300-6,
Forgings, Castings, Swagings, Raw Material, require Goodrich Landing Gear source inspection
and complete FAI Report with support documentation to accompany product
shipment. Other items are to have evidence of FAI available for review
as required.
A FAI is to be documented the first time a supplier produces a part
number and for each "build to print" item within an assembly. "Delta" FAI
documents are required for any subsequent engineering changes. All FAI
forging qualification data must be reviewed and approved by Goodrich Landing Gear Material
& Process Technology Engineering prior to SQA acceptance of the FAI.
Goodrich Landing Gear customer approval is required when applicable.
Product Certification
A Certificate of Conformance is required with each shipment. Subsequent
to the submittal of the FAI Report and support documentation package, a
"C of C" is the only certification required to accompany each shipment.
Suppliers are required to maintain all applicable inspection records and
certifications in such a manner that they may easily be retrieved and provided
upon request from Goodrich Landing Gear.
NONCONFORMING MATERIAL Nonconformances that cannot be reworked or repaired within the normal
drawing tolerance, applicable specification or special process shall be
reported to Goodrich Landing Gear for MRB review and disposition. Discrepancies are to
be reported on applicable Goodrich Landing Gear rejection forms and forwarded to the
applicable Buyer. This does not include items that the supplier controls
the design.
Nonconforming material shall be controlled per the requirements of A-9000
Section 13 and the supplier's approved quality system.
Nonconforming material is not to be shipped until Goodrich Landing Gear MRB disposition
is complete and each step has been acceptance stamped by the supplier on
a copy of the Goodrich Landing Gear rejection tag. Quality Assurance or the MRB must
authorize any material shipped on an "open" tag.
FORMS SQA is in the process of developing supplier quality forms that will
be common to all Goodrich Landing Gear sites. Each form will be available in an electronic
version on this Internet site. Until this task is completed, suppliers
are to use the forms for each applicable site or their equivalent.
CERTIFIED SUPPLIER PROGRAM SQA will evaluate and approve Certified Suppliers. A supplier whose
six-month quality rating equals or exceeds 96%, or maintains a 100% quality
rating for three consecutive months is eligible for consideration as a
Certified Supplier. Other areas that are reviewed include a) individual
quality system approval status and/or limitations, b) product type, complexity,
criticality, etc., c) implementation of Advanced Quality Systems, &
d) customer requirements/concerns.
Quality Performance Rating is based on product activity and quality
system activity. It is measured monthly and will be reported quarterly.
Product score is number of lots received versus number of lots rejected
by Goodrich Landing Gear plus number of pieces received versus number of pieces rejected
by Goodrich Landing Gear divided by two. The system score is derived by deducting points
from a 100 score for incorrect documentation, corrective action requests,
delinquent corrective action responses, audit detected deficiencies, escapes
to Goodrich Landing Gear assembly, and escapes to Goodrich Landing Gear customers. The two scores are
added together and divided by two.
